How to enroll as a New Patient

Thank you for considering becoming a patient in our practice. Before going any further, please call one of our offices in Rochester, NY (Grace Family Medicine at 585-235-2250, or Joy Family Medicine at 585-697-0004) to express your interest. Once you’ve found out if we’re accepting new patients right now, you can get things started. The following pages, listed below and accessed through the menu at the right, will lead you through the process of enrolling. We apologize in advance for all the paperwork today’s world needs.

If you’re all ready to do your paperwork

Click here for a PDF version of our entire New Patient Packet that you can print, fill out, sign, and turn in to our office.

Pledge of Service

As the operators of a faith-based Community Health Center recognized by the National Health Service Corps, we promise to:

check Serve all patients
check Offer discounted fees to qualified patients
check Not deny services based on a person’s

  • Race
  • Color
  • Sex
  • National origin
  • Disability
  • Religion
  • Sexual orientation
check Accept insurance, including

  • Medicaid
  • Medicare
  • Option Plans
  • Child Health Plus (CHIP)
  • Most commercial plans


This page provides some important information for you about our practice and how we can work together.

Narcotic Policy

It’s the policy of His Branches Health Services providers NOT to prescribe highly addictive pain medications, including Narcotics or other similar Controlled Substances, to patients who are new to the practice. This page explains our policy in detail.

Information About You

We need to know a lot about you and who to contact in case of an emergence, just to start a chart. Then we’ll need to know all about your Health History, so we can provide the kind of quality care you deserve. This page has the forms that will guide you through the process of giving us what we need.

Financial Matters

We’re ready to work with you to help you get the health care you need, regardless of your ability to pay. This page describes our financial policies and allow you to help us by telling us about your financial situation and any health insurance policies you may have.

Notice Of Privacy Practices

At Grace Family Medicine, we’re committed to treating and using your personal health information responsibly. This section explains our Privacy Policies in detail and asks how you want to authorize us to share your health information.

Advance Directive Documents

The most difficult part about considering potential end-of-life decisions is thinking them through when you are relatively healthy and then communicating them to your loved ones. Click here for further information and to print and fill out your advance directive documents.

Complete New Patient Packet

  • Click here to print an entire New Patient Packet.