What do I do in an emergency?
Call our main office at 585-235-2250 any time of day or night. If your situation is extremely urgent, don’t hesitate to call “911” or go directly to an emergency room.
What if I get sick after office hours or on weekends?
Call our main office at 585-235-2250 and have the answering service page the doctor who is on call for our practice.
How do I set up/change/cancel an appointment?
Please call our main office at 585-235-2250 during regular business hours, Monday through Friday 9 am to noon and 2 pm to 5 pm, or click here to use our Online form.
What are your usual office hours?
Currently we are scheduling appointments on most weekdays from 8 am to noon and 2 pm to 6 pm as well as one Saturday a month. As our office grows, we hope to be able to add evening and weekend hours.
Do I have to pay at the time of my appointment?
Yes. Co-payments are always due at the time of service. There is also a discount for patients without insurance who pay for their visits the same day.
How much is my co-pay?
It depends on your particular health policy.
How can I get a prescription refilled?
Prescription refills are best handled by calling your pharmacy and having them send us an electronic request. Often prescriptions run out of refills when a patient has missed their regularly scheduled follow up appointment. If this is the case, click here to use our Online form to request an appointment within a month, and then call your pharmacy and have them send us requests for the 1-month extensions you need to cover you until your appointment. Thanks!
Note: NYS law prevents us from refilling prescriptions for controlled substances (for pain, ADHD, etc.) without having a “face-to-face encounter” (office visit) with the patient in advance. If you are running out, you will need to make an appointment to have your prescription(s) handled.
How can I find out results to my tests?
Call our main office at 585-235-2250 to inquire, or click here to use our Online form.
How do I get to your office?
Click here for a detailed online map.
Are you accepting new patients?
Thanks for asking! First call our main office at 585-235-2250 to inquire, and then click here for instructions about how to enroll.
What is a Patient Centered Medical Home?
A patient-centered medical home is a carefully organized system of care in which our staff works together with you and your family to provide you with the best possible health care. Click here for more information.
